Clerical Duties Pdf notes

Description

1. Introduction to office
• The office and its environment
• Functions of Office
• Principles of good organization

2. Organization structures
• Types of Business organizations
• Organizational structures
• departmentation
• Organizational charts

3. Office layout
• Factors that influence office layout
• Types of office layout
• Furniture and layout

4. Filling and storage of records
• Filling terms
• Classifying of filling methods
• Reasons for storing correspondence and records

5. Communication services
• Principles of effective communication
• Forms of communication
• Factors to consider in choosing a means of communication.
• Barriers to communication

6. Wages, Salaries and Accounting services
• Accounting services in office organization
• Terms & conditions of employment
• Cash control measures
• Financial Problems of a business

7. Human Relations
• Role of Human relations in the office
• Relations within the office and company
• Relations with outside world

8. REPROGRAPHY (DUPLICATING AND COPYING)
• Meaning
• Importance of duplicating & copying
• Materials used in duplicating & copying
• Methods of Duplicating & copying
• Equipment used in duplicating & copying
• Ancillary equipment
• Factors to consider when choosing the duplicating and copying methods.

9. HANDLING THE MAILS
• Definition of Mail
• Classes of Mail
• Outgoing Mail
• Incoming Mail
• Recording Outing & incoming mail
• Basic mail equipment

10. BUSINESS INFORMATION
• Meaning of the terms
• Classification of information
• Sources of information

11. OFFICE STAFFS AND RELATED FUNCTIONS
• Levels
• Duties
• Relations between senior & junior staffs
• Office etiquette

12. POST OFFICE SERVICES
• The Role of the Post office
• Post office services
• Postal mail services
• Telephone services
• Telex/Teleprinter services
• Remittance services
• Saving services

13. BUSINESS TRANSACTIONS
• Definitions
• documents used in business transactions
• terms of payment
• methods of payment

14. BANK SERVICES
• Meaning
• Importance of services rendered by the banks
• Functions of Commercial Banks
• Types of Banks accounts
• Functions of the Central Bank

15. COMMUNICATION II
• Effective Communication
• Speaking on phone
• Public speaking
• Writing Business letters, memo, circulars & Notices
• Report Writing
• Taking minutes