Office Administration and Management Pdf notes KNEC Diploma (OAM)

Description

Introduction to Office Administration and Management

• Definition of terms
• The purpose of office Administration and management
• Types of organization structures and Charts

Departments in an Organisation

• Different departments in an organization
• Functions of various departments in an organization
• Relationship between departments.

The Office

• Meaning of an office
• The functions of an office
• Types of office layout
• Features of a good office

Office Personnel

• Types of office personnel
• The duties/responsibilities of various office personnel
• Qualities required of various office Personnel

Filing and Storage of Records

• Different methods of classifying records
• Use of filing equipment
• Follow-up methods in filing and storage of records

Reprography

• Concept of reprography
• Methods used in reproduction of documents
• Factors to consider in choice of reproduction methods
• Emerging issues and trends in reprography

Organization and Methods

• Definition of terms
• Objectives of organization and methods
• Procedures used in carrying out an organization and methods
• Importance of organization and methods

 Emerging Issues and Trends In Office Administration And Management

• Emerging issues and trends in Office Administration and Management
• Effects of the emerging issues and trends in the management and administration of an office
• Managing issues and trends in office management