Managing Customer Experience Pdf notes TVET CDACC Level 6 CBET

Number of Pages: 98 Pages
File size: 19 MB
Suitable for: Level 6 TVET CDACC, Certificate, Diploma, University and Professional Courses
SUMMARISED NOTES
Topics covered/Learning Outcomes
a) Establish business competitive edge
b) Develop product and service delivery innovation
c) Establish Quality Assurance System
d) Establish Customer Relationship Management (CRM) system
e) Manage Customer Outreach
f) Plan Outsourcing services
g) Manage Customer Social Media
h) Generate Customer Feedback Report