Customer Service notes

Number of Pages: 75 Pages
File size: 0.5 MB
Suitable for: Certificate, Diploma, University and Professional Courses
Topics Covered:
Chapter 1: Introduction what is Customer Service?
Chapter 2: Challenges and Solutions Challenges of Customer Service
Chapter 3: Problem Solving
Chapter 4: Management and Strategy Strategy & Formulating a Plan for Success
Chapter 5: Empowerment
Chapter 6: Communications Communications in Customer Service
Chapter 7: Managing Difficult Customers Coping with Challenging Customers
Chapter 8: Motivation and Leadership Motivation
Chapter 9: Leadership in Customer Service
Chapter 10: Customer Retention & Measurement of Satisfaction
Chapter 11: Customer Service in a Changing Marketplace
Chapter 12: Excellence in Customer Service