Customer Relationship/Manage Customer Relationship Learning Guide Pdf notes TVET CDACC Level 6 CBET

Number of Pages: 30 Pages
File size: 0.8 MB
Suitable for: CBET Level 6 TVET CDACC, Certificate, Diploma, University and Professional Courses
SUMMARISED NOTES
Topics covered/Learning Outcomes
a) Manage customer’s communication
b) Segment bank customers
c) Induct customer loyalty programmes
d) Monitor customer satisfaction