Office administration and management July 2019 Past Paper KNEC Diploma

THE KENYA NATIONAL EXAMINATIONS COUNCIL

DIPLOMA IN BUSINESS MANAGEMENT

MODULE II

OFFICE ADMINISTRATION AND MANAGEMENT

1. (a) Explain six benefits that a business enterprise may derive from adopting the line organization structure. (10 marks)

(b) There is a notable tendency for organizations to locate offices away from the central business district. Outline five reasons that may account for this trend. (10 marks)

2. (a) Explain five circumstances under which an organization may find it appropriate to decentralise office services. (10 marks)

(b) Outline five duties of a typing pool supervisor. (10 marks)

3. (a) The microfilming method of retaining information has gained popularity with some organizations over time. Give five reasons that may account for this trend. (10 marks)

(b) Outline five limitations associated with the use of Short Message Service (SMS) to communicate in the office. (10 marks)

4. (a) Describe the steps that should be followed when purchasing office stationery. (12 marks)

(b) Outline four advantages of using face-to-face interviews to collect information for an Organization and Method (0 & M) study. (8 marks)

5. (a) The office staff at Tabu Limited have poor relaions with their manager. Outline five ways in which the manager may have contributed to this situation. (10 marks)

(b) Give five reasons why organizations maintain records. (10 marks)

6. (a) Explain five factors that may lead to an increase in the cost of photocopying in an organization. (10 marks)

(b) Explain five guidelines that should be followed when arranging stationery in a storehouse. (10 marks)

7. (a) Outline five ways in which internal noise may be minimized in an open office. (10 marks)

(b) Explain five benefits of using the lateral filing system in an organization. (10 marks)

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