KNEC Office administration and management November 2017 Past Paper

THE KENYA NATIONAL EXAMINATIONS COUNCIL

DIPLOMA IN BUSINESS MANAGEMENT
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
DIPLOMA IN DISASTER MANAGEMENT

MODULE II

OFFICE ADMINISTRATION AND MANAGEMENT

1. (a) Explain five reasons that make delegation important in the management of an organization. (10 marks)

(b) Explain five strategies that an office manager may adopt to maintain good human relations in an organization. (10 marks)

2. (a) Explain five reasons that may lead an office manager to change the existing layout of an office. (10 marks)

(b) Outline five ways in which the relationship between a secretary and his/her boss may be maintained to ensure a healthy working environment between the two. (10 marks)

3. (a) Explain four situations which may lead a firm to adopt a matrix organization structure. (8 marks)

(b) Explain six benefits, to an organization, of using desktop publishing. (12 marks)

4. (a) Outline five measures that may be taken to ensure the success of an organization and method (0 & M) study. (10 marks)

(b) Explain five factors that should be considered when selecting a classification method of filing in an organization. (10 marks)

5. (a) Explain the procedure that should be followed in the despatch of franked mail. (10 marks)

(b) Outline the measures that an office manager may take to minimise internal noise in an office. (10 marks)

6. (a) Outline five duties carried out by the procurement department in an organization. (10 marks)

(b) Explain five reasons why an organization may choose steel furniture for its office use. (10 marks)

7. (a) Explain four benefits of using offset lithography to produce documents in an office. (8 marks)

(b) Explain six factors that may be considered when selecting paper for office stationery. (12 marks)

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