Maintaining Customer Experience Pdf notes TVET CDACC Level 5 CBET

Number of Pages: 95 Pages
File size: 1.2 MB
Suitable for: Level 5 TVET CDACC, Certificate, Diploma, University and Professional Courses

SUMMARISED NOTES
Topics covered/Learning Outcomes
1. Conduct customer experience survey
2. Establish business competitive edges and innovations
3. Perform product and service quality assurance
4. Incorporate Customer Relationship Management (CRM) system
5. Control customer virtual platforms
6. Prepare customer feedback report