THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN BUSINESS MANAGEMENT
DIPLOMA IN HUMAN RESOURCE MANAGEMENT
DIPLOMA IN DISASTER MANAGEMENT
MODULE II
OFFICE ADMINISTRATION AND MANAGEMENT
1. (a) Explain four roles played by the office as an intermediary in a business enterprise. (8 marks)
(b) Explain six benefits that an organization may derive from employing a technically
qualified office supervisor. (12 marks)
2. (a) Outline six limitations of a narrow span of control. (12 marks)
(b) Explain four reasons that may make an organization to choose standardized
furniture for its office use. (8 marks)
3. (a) Explain the steps that should be followed when planning a filing system in an
organization. (10 marks)
(b) Describe five machines that may be used in the dispatch of outgoing mail in an
organization. (10 marks)
4. (a) Explain four measures that management may take to ensure that organizational
charts remain relevant. (8 marks)
(b) Outline six factors that an office manager may consider before buying a photocopier
for office use. (12 marks)
5. (a) Explain five aspects of office operations that are relevant in an Organization and
Methods (0 & M) study. (10 marks)
(b) Explain five reasons why it is necessary to file documents in an organization. (1 0 marks)
6. (a) Explain six factors that should be considered in the selection of a reprographic
method to be used in an organization. (12 marks)
(b) One of the new trends in office layout is the use of modular units. Outline four
benefits of using these units. (8 marks)
7. (a) Explain four ways in which management may enhance the operations of various
committees in an organization. (8 marks)
(b) Outline six internal factors that may affect the degree of decentralization of office
services. (12 marks)