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MANAGE CUSTOMER EXPERIENCE. /MANAGING CUSTOMER EXPERIENCE   5.1 Introduction of the Unit of Learning / Unit of Competency This is a core unit that enables the trainee to manage customer experience. It covers crucial topics in the field of customer Open …

DEVELOPING CORPORATE IMAGE / DEVELOP CORPORATE IMAGE   6.1.  Introduction of the Unit of Learning / Unit of Competency   This unit of competency and learning aims at equipping the trainee with the necessary knowledge, skills and expertise to develop Open …

MANAGE BUSINESS ASSETS & LIABILITIES /MANAGING BUSINESS ASSETS & LIABILITIES.   7.1.  Introduction of the Unit of Learning / Unit of Competency This is a core unit that will enable the trainee manage business assets and liabilities. This unit involves Open …

MANAGE FINANCIAL OPERATIONS/ MANAGING FINANCIAL OPERATIONS   8.1.           Introduction of the Unit of Learning / Unit of Competency Management of financial operations is the overseeing of financial activities in an organization. The trainee should be able to prepare an organization Open …

MANAGE BUSINESS RISKS/MANAGING BUSINESS RISKS.   9.1.  Introduction of the Unit of Learning / Unit of Competency This is a core unit in Business Management and attempts to address the competencies required to manage business risks. It involves the identification Open …

COORDINATE INFORMATION COMMUNICATIONS TECHNOLOGY (ICT) FUNCTIONS/COORDINATING INFORMATION COMMUNICATION TECHNOLOGY   10.1.   Introduction of the Unit of Learning / Unit of Competency This a core unit prepares trainee to study: policy development and dissemination, management of procurement of ICT services and Open …

COORDINATING BUSINESS DEVELOPMENT/ COORDINATE BUSINESS DEVELOPMENT 11.1.   Introduction of the Unit of Learning / Unit of Competency The trainee should be able to develop a business development strategy in accordance with company policies and procedures, and strategic plans, document and Open …

Manage Business Research and Development Develop Business Strategies Manage Human Resource Manage Customer Experience Develop Corporate Image Manage Business Assets and Liabilities Manage Financial Operations Manage Business Risks Coordinate Information Communication Technology Coordinate Business Development