THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN BUSINESS MANAGEMENT
MODULE II
OFFICE ADMINISTRATION AND MANAGEMENT
July 2015
Time: 3 hours
1. (a) Explain five ways in which an officer manager may ensure effective coordination of office activities. (10 marks)
(b) Outline five principles that should be considered when designing an organization structure. (10 marks)
2. (a) Highlight five benefits that may accrue to an organization from the use of a centralized filing system. (10 marks)
(b) Explain five circumstances under which managers may adopt a narrow span of control in an office. (10 marks)
3. (a) Outline five factors that an office supervisor should consider when designing an office layout. (10 marks)
(b) Wezo Limited is in the process of purchasing office filing equipment. Highlight five factors that the company should consider when choosing the equipment to purchase. (10 marks)
4. (a) Highlight five benefits that may accrue to a business firm from carrying out an organization and methods survey. (10 marks)
(b) Outline five functions that a procurement department is expected to carry out in an organization. (10 marks)
5 (a) Amani has been appointed as an Office Manager at Hen Ltd. Highlight five supervisory duties that Amani will be expected to perform in the organization. (10 marks)
(b) Outline five factors that may determine the choice of method used to classify office documents in an organization. (10 marks)
6. (a) Explain five factors that should be considered when choosing the type of reprography machine to use in making copies of documents in an office. (10 marks)
(b) Give five reasons that may make it difficult for office staff to multi task. (10 marks)
7. (a) Highlight five ways in which an office manager may establish good human relations with subordinates. (10 marks)
(b) Give five reasons that make an efficient mail handling system an important aspect in an organization. (10 marks)