Managing Consumer Experience/ Manage Consumer Experience Pdf notes TVET CDACC Level 6 CBET

Number of Pages: 27 Pages
File size: 0.5 MB
Suitable for: CBET Level 6 TVET CDACC, Certificate, Diploma, University and Professional Courses
SUMMARISED NOTES
Topics covered/Learning Outcomes
List of Learning Outcome
a) Collect consumer insights
b) Determine engagement model
c) Create communication content
d) Test engagement content
e) Evaluate consumer experience
f) Innovate and renovate consumer experience pipeline
g) Prepare consumer experience report